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HFI hosted HAP International's Complaint and Response Mechanism Workshop

HFI hosted HAP International's Complaint and Response Mechanism Workshop

[INDO]

Humanitarian Forum Indonesia berkesempatan menjadi host dalam acara Complaints and Response Mechanism Workshop yang diselenggarakan oleh Humanitarian Accountability Partnership (HAP) International. Acara ini diselenggarakan pada tanggal 21-24 Mei 2012, bertempat di Hotel Cemara Jakarta Pusat.

Acara ini terbuka bagi seluruh peserta secara global, tidak hanya bagi Indonesia saja. Ada 13 peserta yang mengikuti kesempatan yang baik ini, termasuk di antaranya anggota HFI yaitu Church World Services, Wahana Visi Indonesia, PKPU, Yakkum Emergency Unit, Karina-KWI maupun Sekretariat HFI sendiri.

Workshop ini difasilitasi oleh Karen Glisson, Training Officer dari HAP International. Selama empat hari berlangsung, acara ini diharapkan memberi kontribusi bagi peserta agar peserta dapat mengerti tentang menangani komplen dan memberikan respon serta mengembangkan mekanisme penanganan komplen yang tepat bagi organisasi mereka masing-masing.

Workshop ini dilangsungkan melalui presentasi interaktif, diskusi terfasilitasi, brainstorming, kuis, studi kasus, studi individual, role play, group work dan hands-on training practice. Pada hari ketiga, para peserta berkesempatan untuk bertemu langsung dan berkonsultasi dengan komunitas dampingan Wahana Visi Indonesia di Kelurahan Kramat Jati. Sebanyak tiga kelompok mewawancarai 5-6 orang tiap kelompok. Dalam konsultasi tersebut, para peserta menggali pengalaman komunitas seputar komplen dan respon atas komplen. Seusai workshop ini, para peserta mendapatkan sertifikat langsung dari HAP International.

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[ENG]

Humanitarian Forum Indonesia had opportunity to become host of Complaints and Response Mechanism Workshop held by Humanitarian Accountability Partnership (HAP) International. This event was held on 21-24 May 2012, located at Cemara Hotel, Jakarta.

It openly invited all participants globally, not only limited to Indonesian. There were 13 participants attended, including members of HFI, which were from Church World Services, Wahana Visi Indonesia, PKPU, Yakkum Emergency Unit, Karina-KWI and the Secretariat of HFI itself.

This workshop was facilitated by Karen Glisson, Training Officer of HAP International. During four days training, all participants were expected to be able to well comprehend and describe how to handle complaint and giving response and also how to develop or apply the proper complaint and response mechanism for their own organizations.

This training was conducted through interactive presentation, facilitated discussion, brainstorms, quizzes, case studies, individual studies, role plays, group works and hands-on training practice. On the third day, all participants got a chance to directly meet and have a consultation with community mentored by Wahana Visi Indonesia in Kelurahan Kramat Jati. Three groups interviewed 5-6 people per group. In the consultation, participants were digging the experiences that community have had about complaint and response towards complaint. After the workshop, all participants officially got HAP Certificate.

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